Effective Date: 1/1/2024
Welcome to Syntalix! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and Web3 applications. By using our services, you consent to the practices outlined in this policy.
Syntalix collects various types of information to enhance our services and provide a secure and efficient Web3 experience. This includes:
- Personal Information: When you contact us, sign up for services, or engage in transactions, we may collect your name, email address, wallet address, and any other necessary contact details.
- Blockchain Data: Since Syntalix operates in the Web3 space, we process publicly available blockchain data, including transaction history, wallet interactions, and smart contract engagements. Please note that blockchain transactions are immutable and publicly accessible.
- Usage Data: We automatically collect information about your interactions with our website and services, including:
- IP addresses
- Browser types and versions
- Device information
- Website navigation patterns
- Cookies and tracking technologies
- Analytics data to understand user behavior and improve our offerings
- Communication Data: When you contact us via email or through other channels, we may retain records of those communications to improve our customer support and service quality.
We use the information collected for the following purposes:
- Service Delivery: To provide, maintain, and improve our Web3 services, including smart contracts, decentralized applications (dApps), and blockchain-based solutions.
- Communication: To send updates, newsletters, security notifications, and customer support responses.
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activities, unauthorized access, and other security threats.
- Compliance & Legal Obligations: To comply with applicable laws, regulations, and contractual obligations.
- Analytics & Performance Optimization: To analyze website and service usage data in order to enhance user experience and improve service offerings.
Syntalix does not sell or trade your personal information. However, we may share your data in the following circumstances:
- Service Providers & Partners: We may share data with third-party service providers that help us operate our website, conduct analytics, and provide customer support. These entities are contractually bound to handle data securely and only for the intended purposes.
- Legal & Regulatory Compliance: If required by law, court order, or government request, we may disclose personal information to regulatory authorities or legal entities.
- Public Blockchain Networks: Transactions executed on blockchain networks are inherently public and recorded permanently. We do not control the visibility of blockchain transactions.
- Business Transfers: If Syntalix undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the business transaction.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption technologies to secure communications and stored data.
- Access control mechanisms to restrict unauthorized access.
- Regular security audits to identify and mitigate potential threats.
- Secure data storage practices to minimize risk.
Despite these efforts, the decentralized nature of Web3 introduces inherent security risks. Users are advised to take personal precautions, such as securing their wallets and avoiding phishing attacks.
5. Third-Party Links and Services
Our website and services may contain links to third-party platforms, such as decentralized exchanges, external Web3 applications, or payment gateways. Syntalix is not responsible for the privacy policies or security measures of these external services. We encourage you to review their privacy policies before engaging with them.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access & Correction: You can request access to the personal information we hold about you and ask for corrections if necessary.
- Data Deletion: You may request the deletion of your personal information, subject to legal and operational requirements.
- Opt-Out of Communications: You can opt out of marketing emails and other non-essential communications at any time.
- Blockchain Data Considerations: Due to the immutable nature of blockchain technology, data recorded on-chain cannot be altered or deleted by Syntalix.
To exercise your rights, please contact us at [Insert Contact Email]. We will process your request in accordance with applicable laws.
7. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Retention periods vary based on:
- Legal and regulatory requirements
- Business and operational needs
- Security and fraud prevention measures
Data stored on public blockchains is permanent and cannot be altered or removed by Syntalix.
8. Changes to This Policy
Syntalix may update this Privacy Policy periodically to reflect changes in legal requirements, industry practices, or company operations. Any modifications will be posted on our website with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
contact@syntalix.com
By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
